PSW Frequently Asked Questions

Joining is simple. Click Sign Up, select "I'm a PSW," and complete your profile. You'll need your PSW certification details, a photo ID, and proof of eligibility to work in Canada. Once our team has reviewed your documents (typically within 2-3 business days), your profile will go live and you can start accepting bookings.

To join carecoordin8, you must:

• Hold a valid PSW certificate from an Ontario-recognized training program
• Upload your PSW certificate and photo ID for review
• Have valid First Aid and CPR certification
• Be legally eligible to work in Canada
• Provide at least two professional references
• Have reliable transportation to travel to client locations

You set your own hourly rate on carecoordin8. Most PSWs on our platform charge between $22 and $35 per hour, depending on their experience, specializations, and location. You keep 90% of every booking — carecoordin8 retains a 10% platform fee. Visit our Earnings page to use our calculator and estimate your potential income.

All payments are handled securely through the carecoordin8 platform. Clients pay after each completed visit, and your earnings are deposited directly into your bank account on a weekly basis (every Friday). You can track all your earnings, pending payments, and payment history in your PSW dashboard.

carecoordin8 charges a 10% platform fee on each booking. This fee covers payment processing, client matching, customer support, and platform maintenance. For example, if your hourly rate is $30, you'll receive $27 per hour after the platform fee. There are no sign-up fees, monthly fees, or hidden charges.

Absolutely. You have full control over your availability. Set your working hours, choose which days you're available, block off vacation time, and accept or decline booking requests as they come in. Whether you want to work full-time, part-time, or just pick up a few shifts per week, carecoordin8 gives you the flexibility to build the schedule that works for your life.

carecoordin8 does not provide insurance cover — you work through the platform as an independent contractor, so you are responsible for your own. We strongly recommend carrying professional liability insurance before you accept your first booking. Several insurance providers offer affordable policies specifically for PSWs and personal care workers. Having your own coverage is a mark of professionalism that can help attract more clients.

Here are some tips to attract more clients on carecoordin8:

• Complete your profile fully — profiles with photos and detailed bios get significantly more bookings
• List all your specializations and certifications
• Keep your availability calendar up to date
• Respond to booking requests promptly
• Provide excellent care and ask clients to leave reviews
• Set competitive rates for your area and experience level
• Add languages you speak to reach more clients

We're here to help you succeed. carecoordin8 provides:

• Dedicated PSW support team available by phone, email, and chat
• Automatic client matching based on your skills and availability
• Secure payment processing and guaranteed weekly payouts
• Secure payment handling, so you never chase a client for money
• Professional development resources and training opportunities
• Conflict resolution support when issues arise with clients
• Tax documentation (T4A) for your annual filing

If a client cancels within 24 hours of the scheduled visit, you'll receive a cancellation fee equal to 50% of the booked hours. If you need to cancel a booking, please do so as early as possible through the platform. Frequent cancellations by PSWs may affect your profile rating and visibility in search results. If you have an emergency, contact our support team and we'll help notify the client and find a replacement if needed.